At CricGoods + Xtreme11, we value customer satisfaction and want you to have full confidence when purchasing our products. If you are not fully satisfied with your order, we are here to help.

Returns

  • Items can be returned within 7 days of delivery provided they are unused, in their original packaging, and in resalable condition.

  • Proof of purchase (order confirmation or invoice) must be provided for all return requests.

  • Used or damaged items caused by mishandling, improper storage, or regular wear and tear will not be eligible for return.

  • Customized products (with personalization such as names, numbers, or logos) cannot be returned unless they are defective.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 7–10 business days.

  • Shipping charges are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

  • In case of a defective or incorrect item received, we will cover the full return shipping cost.

Exchanges

  • If you need to exchange an item for a different size, model, or product, please contact us within 7 days of delivery.

  • Exchanges are subject to stock availability.

How to Request a Return or Refund

  1. Contact our support team at [your email/contact form] with your order number and details of the issue.

  2. Our team will guide you through the return process.

  3. Ship the item back securely to the address provided by our team.

Contact Us

For any questions regarding returns and refunds, please reach out to us at:

 

Submit Return Form