Effective Date: 09-01-2025
At CricGoods and our premium brand Xtreme11, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our e-commerce store or purchase our cricket bats, balls, accessories, and related gear. Please read this policy carefully to understand our practices regarding your personal data.
- Information We Collect
We may collect personal information in several ways, including when you visit our website, register an account, place an order, subscribe to our newsletter, or communicate with us. Information may include:
- Personal Identification Information: Name, email address, shipping and billing address.
- Payment Information: Payment details (processed securely by trusted third-party providers).
- Usage Data: IP address, browser type, device information, pages visited, and time spent on the site.
- Cookies & Tracking Technologies: To enhance your shopping experience and analyze site traffic.
- How We Use Your Information
We use your personal data to:
- Process and fulfill your orders.
- Communicate with you about purchases, promotions, and updates.
- Improve our website, products, and customer service.
- Personalize your shopping experience.
- Comply with legal requirements and prevent fraudulent activity.
- How We Protect Your Information
We apply strict technical and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed securely through industry-standard payment gateways.
- Sharing Your Information
We do not sell, trade, or rent your personal information. We may only share your details with:
- Shipping providers to deliver your orders.
- Payment processors to complete transactions.
- Trusted service partners for site functionality, analytics, and marketing — limited to what is necessary for their services.
- Your Rights & Choices
Depending on your location (Canada, USA, UK, EU, or Caribbean), you may have specific rights regarding your personal data.
- General Rights (All Customers):
- Access, correct, or delete your personal information.
- Opt out of promotional emails via the “unsubscribe” link.
- Manage cookie preferences in your browser.
- GDPR (UK/EU Customers):
- Right to data portability (request a copy of your data in a structured format).
- Right to restrict processing or object to data use in certain cases.
- Right to lodge a complaint with your local Data Protection Authority.
- CCPA (California, USA Customers):
- Right to know what personal data we collect and how it is used.
- Right to request deletion of your personal information.
- Right to opt out of the sale of your personal information (we do not sell personal data).
- Right to non-discrimination for exercising privacy rights.
To exercise any of these rights, please contact us using the details below.
- Cookies
Our site uses cookies to improve performance and personalize content. You may disable cookies in your browser, though some website features may not function properly.
- Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children under 13.
- Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Please review it periodically to stay informed.
- Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data rights, please reach us at:
📧 Email: support@cricgoods.com
Live Chat
Contact us form here.