Shipping Policy

Effective Date: 25-07-2025

At CricGoods, we aim to provide fast, reliable, and affordable shipping so you can enjoy your cricket gear without delay. Our Xtreme11 premium brand and all other brands we sell (SS, SG, Gray-Nicolls, Kookaburra, MRF, DSC, etc.) are shipped with the same care and reliability.

Shipping Destinations

We currently ship to:

  • Canada
  • United States
  • Caribbean Islands

For customers outside these regions, please contact us at 📧 support@cricgoods.com for special shipping arrangements.

Processing Times

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Customized products (e.g., personalized Xtreme11 bats) may take 5–10 business days before dispatch.

Delivery Times (Estimated)

  • Canada: 3–7 business days (standard shipping)
  • USA: 4–8 business days (standard shipping)
  • Caribbean: 7–14 business days (standard shipping, depending on location)

Delivery times may vary due to weather conditions, customs clearance, or courier delays.

Shipping Costs

  • Flat-rate shipping is applied at checkout based on region and order size.
  • Free shipping promotions may be available on selected products or minimum order values.
  • If free shipping is applied but you return the item, the actual shipping cost may be deducted from your refund (as noted in our Returns & Refund Policy).

Tracking Your Order

  • Once shipped, you will receive a tracking number via email to monitor your package in real time.
  • Tracking links will be provided by our courier partners.

Customs, Duties & Taxes

  • Orders shipped to the USA and Caribbean may be subject to import duties, customs fees, and local taxes.
  • These charges are the responsibility of the customer and are not included in our product or shipping prices.

Shipping Restrictions

  • We do not ship to PO Boxes or military addresses at this time.
  • Oversized or bulk items (e.g., large nets, kits) may require additional shipping fees. Customers will be notified before order confirmation.

Delayed or Lost Shipments

  • If your order is delayed beyond the estimated delivery time, please contact us at 📧 support@cricgoods.com.
  • Lost shipments will be investigated with our courier partners, and replacements or refunds will be handled on a case-by-case basis.

Contact Us

For shipping questions or special delivery requests, please contact us at:

📧 Email: support@cricgoods.com